1- How to exchange and whether to return?
There is no return or refund service. If you have any questions, please contact our customer service department at +852 3691 9991 within 30 days from the purchase date shown on the electronic consumption slip, and you must present the transaction record and electronic consumption slip. In case of any disputes, the company will reserve the final decision.
2- Why is my exchange request unsuccessful?
Factors that cannot be successfully exchanged include, but are not limited to, the following: the product is not packaged in good condition, damaged, damaged or incomplete (e.g., the packaging tape or carton is torn off), the date of purchase shown on the electronic consumer slip is It has been more than 30 days since the appointment follow-up date, if there is any dispute, the company will reserve the final decision.
3- Can I apply for exchange of products purchased in the online store at AQ stores?
Not possible. Products purchased in the online store need to call or send a message to us to apply to the account executive.
4- Can I apply for exchange for products purchased at AQ stores on the official website?
Not possible. Products purchased in AQ stores cannot be exchanged on the official website. Customers should keep the invoice and keep the packaging intact and request exchange at the store where they purchased.