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Free Delivery On Orders Over HK$250
Purchase Rebate
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Online Payment
1- When shopping in the online store, which currency is used for payment?
All product prices are marked in Hong Kong dollars, and payment is settled in Hong Kong dollars.
2- What payment methods does AQ provide?
Customers can use PayPal, credit card [VISA, MasterCard, American Express, JCB, Diners Club, Discover], electronic prepaid methods [FPS, PayMe, Alipay, Wechat Pay] or Payment by bank transfer.
3- How to use PayPal to pay?
AQ uses PayPal's "SSL 256 Bit security encryption mechanism protection" of the same level as the bank. Customers can use VISA, MasterCard, American Express credit cards to pay through this mechanism. PayPal is today's largest online transaction payment platform, fast, easy to use and safe, please rest assured to use it.
4- How to pay by credit card?
AQ uses STRIPE as its online payment platform, which is a global international payment tool, and uses "PCI-DSS and TLS security encryption" technology, so that customers can use credit cards to pay with confidence.
5- How to use electronic prepayment method to pay?
Customers please pay via FPS or PayMe and submit proof of payment within 3 working days after placing the order. When transferring money, please note your order number. After completing the transfer, please email the proof of payment (such as screenshots) and the order number to aq-cs@aq-bio.com or WhatsApp to (+852) 9291-0006. Late payment orders will be automatically cancelled without notice.
FPS
FPSID: 163300569
PayMe
Account Name: AQ Bio Technology Group Limited
6- How to pay by bank transfer?
AQ has HSBC and Standard Chartered bank accounts. Customers should complete the transfer and submit proof of payment within 3 working days after placing the order. After completing the transfer, please email the proof of payment (such as deposit slip, screenshot) and order number to aq-cs@aq-bio.com or WhatsApp to (+852) 9291-0006. Late payment orders will be automatically cancelled without notice.
HSBC
Account Name︰AQ Bio Technology Group Limited
Account Number︰047-875695-838
Bank Code︰004
HK Standard Chartered
Account Number︰351-0-022282-8
Account Name︰AQ Bio Technology Group Limited
Account Number︰351-0-022282-8
Bank Code︰003
7- How to use my coupon code?
Customers can enter your coupon code in the "Enter coupon code" field on the checkout page, and then click "Apply" to get the corresponding discount. Only one set of coupon codes can be used for each order.
8- Why did I fail to pay?
If the customer fails to make the payment, it may be caused by the busy system. Please try again in 5 minutes. If you are still unsuccessful after retrying, please contact the customer service staff of your issuing bank for inquiries to ensure the cardholder’s privacy and safety.
9- How does AQ ensure the safety of my payment process?
The PAYPAL "SSL 256 Bit security encryption mechanism guarantee" of the same level as the bank and the "PCI-DSS and TLS security encryption" adopted by STRIPE make the customer's online transaction safe and secure, and the customer's payment information will be encrypted and stored safely. On the server. AQ will also process customers’ personal data in accordance with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong.