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Terms and Conditions of AQ Membership Program


The membership program is operated by AQ Bio Technology Group Ltd. (hereinafter referred to as “AQ”) and is governed by the following terms and conditions. This program is only applicable to the Hong Kong SAR and the online shop within this region. By applying for AQ membership and using any part of the AQ website, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. You further agree to provide AQ your personal data (“Personal Data”, as defined in the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong), and agree that we may collect and use your Personal Data in accordance with our Privacy Policy Statement.

1 Definitions
1.1 “Basic Member” refers to a user who has successfully registered at the AQ online shop.
1.2 “Premium Member” refers to a user who has successfully registered at the AQ online shop and spent HK$2,000 or more in a single purchase.
1.3 “VIP Member” refers to a user who has successfully purchased a VIP membership directly from AQ.
1.4 “Bonus Points” refers to the points awarded to you based on your net purchases at AQ online shop.
1.5 “Validity Period” refers to the effective date of membership .
1.6 “Stores/Specialty Stores” refers to the physical retail outlets operated by AQ in Hong Kong.
1.7 “Online Shop” refers to the online retail outlet operated by AQ in Hong Kong (

2 Membership Application
2.1 AQ members successfully registered at our online shop can log in to the members’ section and check their purchase and bonus point records.
2.2 To ensure AQ members can receive our promotional offers and discounts, members may be requested to supplement or provide us with their complete and accurate personal data, including but not limited to membership card number, name, mobile phone number, email address, birthday information and contact address.
2.3 Each member can use only one username (i.e. the email address) to log in to the members’ website. Should you forget your password, you can reset it on the “Forgot Password” page.
2.4 To the extent permitted by law, we shall not be liable for any claim, demand, liability or action resulting from customer/member’s omission, neglect and/or failure to supply us with their updated information, or from the accuracy and completeness of those data.

3 Membership and Validity
3.1 Members are classified into “Basic members”, “Premium members” and “VIP members”.
3.2 “Basic Members” can upgrade to “Premium Members” and enjoy the relevant privileges upon spending HK$2,000 or above in a single purchase.
3.3 “Premium Membership” is valid for one year. Once a member accumulates HK$2,000 net spending within the validity period, his/her “premium membership” will be automatically retained and renewed for the next year. Conversely, if a Premium Member's accumulative net spending fails to meet the corresponding renewal condition, his/her “Premium Membership” will be downgraded to “Basic Membership” accordingly.
3.4 Membership renewal/upgrade/downgrade is handled automatically by the system based on the accumulated net spending. Members cannot choose to be upgraded or not to be downgraded.
3.5 “VIP Membership” can be purchased directly. For details, please contact AQ directly.

4 Exercising Membership Rights and Member Discounts
4.1 When purchasing at AQ online shop, customers must log in as members in order to obtain the discount and/or bonus points.
4.2 Membership discount may not be applicable to the purchase of discounted products or specified items/counters. For details, please refer to in-store price tags and the information published on the online shop and promotional materials.
4.3 Members must keep and use their membership certificates properly. AQ shall not be liable for any loss caused by the theft or loss of the membership cards.
4.4 If errors or losses are found when conducting a transaction with the membership certificate, please notify us immediately by calling our customer service hotline (852) 36919991 (Mondays to Fridays, 9 am – 6 pm).
5 Bonus Points and AQ Cash Dollars
5.1 AQ members can earn 1 bonus point for the net spending of an amount at AQ online shop as required by the corresponding membership. The bonus points granted may vary according to individual promotional activities.
5.2 Members can redeem AQ Cash Dollars with bonus points for shopping at AQ online shop. The conversion ratio for AQ Cash Dollars will vary according to individual promotional activities.
5.3 Members can start earning bonus points after registration.
5.4 The bonus points are valid for one year.( Within 12 months from the date of deposit)
5.5 The bonus point records of AQ shall prevail. AQ will not accept any claim of missing points after transaction.
5.6 Bonus points are non-transferable and non-divisible. Points stored in different membership cards cannot be used in combination.
5.7 AQ Members can check their point records in the online Members’ Section or in AQ stores.
5.8 All canceled transactions and shopping refunds will result in the automatic deduction of bonus points obtained from them, including the extra points earned from specific promotions.

6 General
6.1 Reminders of member benefits and promotions will be sent to members via email or SMS. Members should provide valid email address and mobile phone number to avoid missing out on important notices.
6.2 AQ is not responsible for any case of undelivered email messages or notifications.
6.3 AQ is not responsible for any loss of bonus points due to technological problems or system failure.
6.4 AQ has the absolute discretion to refuse and/or revoke the registration of any applicant and terminate and/or cancel the registration of such applicant for any reason whatsoever. In the event a membership is terminated by us for any reason(s), related bonus points will also be forfeited immediately.
6.5 If any provision of these terms and conditions is found to be invalid or unenforceable by a court of law, such invalidity and unenforceability shall not affect the remainder of the terms and conditions, which shall continue in full force and effect.
6.6 All terms and conditions shall be governed by the laws of the Hong Kong SAR and members agree to submit to the exclusive jurisdiction of the courts of the territory.
6.7 AQ reserves the right to amend the terms and conditions without prior notice.
6.8 In case of disputes, the decision of AQ shall be final.

Date of Latest Update: 30 Oct, 2020

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